KRA to Roll Out 10,000 Agents Across the Country to Streamline Service Delivery

The Kenya Revenue Authority has announced plans to introduce agents, like those used by banks, to reach more taxpayers.

The agents who work like those employed by telcos will provide basic services that often cost money at cybercafes and at Huduma Centres in various parts of the country. According to KRA, these agents will assist Kenyans in filing taxes, registering as taxpayers and even making payments to the Authority.
Speaking during a town hall meeting in Mombasa on Wednesday, the acting Commissioner for Micro and Small Taxpayers, George Obell, stated that the Authority is planning to recruit the first round of 10,000 agents within the year.

“We plan to recruit the first 10,000 agents this year. These agents will provide basic services such as registration, tax filing, and payments,” Obell stated.